kihin | UX & Visual Design

Avanquest, Claranova

Form 2021 to 2025, I had the pleasure of working with the amazing people at Avanquest. The company publishes a variety of popular software, including Soda PDF, PDF Creator, inPixio and the Adaware suite. I was initially hired as of a UX/UI Designer, and then transitioned to a Product Designer role.

My work first centered on optimizing user acquisition and retention; from marketing campaigns and landing page design, to retention and subscription renewal flows. I then started helping with improvements for the main website and its service pages experience on desktop and mobile. I also acted as the lead advocate for greater use of UX practices within the company, user testing in particular. Later, I led the redesign of Soda PDF and E-Sign (the company's electronic signature platform), in an effort to modernize and better integrate the different service offerings.

Throughout this, I had the opportunity to collaborate cross-team with marketing, engineering, support and product management and experience the company's end-to-end process.

Soda PDF

Soda PDF

Soda PDF is a SaaS that enables users view, create, and edit Portable Document Format files. It was originally developed as a standalone application by LULU Software (now Avanquest) in 2010, Montreal, Canada.

Project summary

Soda PDF is a feature-rich PDF application with more than 120 tools and a large existing user base. As the product moved from a primarily desktop application toward an online-first experience, the challenge was to simplify a complex interface while preserving the familiarity existing users relied on—and create an experience that could scale across desktop, web, and mobile.

I led the UX and product design of the new Soda Online experience, using customer feedback, support data, competitive research, and information architecture exercises to guide the redesign. The work included restructuring the application, improving feature discovery, rethinking complex document workflows, and adapting the experience for mobile.

Three months after launch, UI-related support complaints had fallen by 41%, trial-to-paid conversion had increased by 18%, and Soda PDF's Trustpilot rating had risen from 3.3 to 4.2.

Click here to see the case study.

E-Sign Logo

E-Sign

E-Sign is Avanquest's electronic signature solution. It enables easy self-signing of documents, as well as legally-binding signing of business contracts between two or more parties. From anywhere, on any device.

Avanquest eSign 2025 reedesign

 Project summary

E-Sign offered powerful functionality, but much of it was limited to desktop and complex workflows made important features difficult to discover and use. The redesign set out to bring the complete experience to web and mobile while making it substantially easier to navigate.

I led the redesign from research through final delivery, studying competing products, interviewing users, working with developers to understand technical constraints, and conducting multiple rounds of usability testing. The research exposed recurring problems around tracking signature requests, managing frequent signers, and creating multi-document signature packages.

With the new design I ensured E-Sign experience was easier to navigate and manage. Users could track signature requests with greater ease, find and manage frequent signers, and create multi-document signature packages through a more intuitive flow. A newly added review step further improved feature discoverability.

Click here to see the case study.

PDF Architect

PDF Architect Admin Portal

Effortlessly manage users an optimize license administration of Avanquest products, no matter the size of your organization.

PDF Architect admin portal

Background

Avanquest's PDF products had found place in a few major companies and institutions, but business growth in that area had slowed. One of the main reasons was the lack of an admin tool that enabled easily management of installations and licenses across large user groups. The solution available at the time worked well enough for small teams, but became unwieldy when an administrator had to deal with more than a few installations within a company. It was time to lay the foundations for a proper management tool, one that in the future could grow to support more than our main product and be instrumental for further developing our B2B market.

Challenges

  • create a fully-fledged license management portal, from scratch
  • figure it out without direction, start the project with no PRD
  • consolidate the expectations of multiple current clients into a single coherent product

My role

  • research user and license managements systems, and outline the needs of those running them
  • prepare a wireframe presentation of what the the down-the-road fully-featured vision for the administration tool could be
  • interview representatives from the companies currently using PDF Architect to confirm their current needs, see what we've missed in out first initial concept, as well as get their opinions on features we were thinking about including in the future
  • create a high-fidelity prototype for the initial release, containing the prioritized features according to the needs of our clients
  • finalize the XD file and collaborated with the developers during the development process

Why I liked this project

This was my first major project at Avanquest. It necessitated exploring and working across more teams than usual and led me to discover much more about how the company worked. I found to be a really educational and satisfying experience.

Summary

During my time with Avanquest I had the pleasure to:

  • Optimize user acquisition and retention; from landing page design, through in-app experience, to retention and license renewal
  • Improve the SodaPDF.com website and service pages experience on desktop and mobile
  • Advocate for greater use of UX practices within the company
  • Collaborate with an international team spread across numerous timezones
  • Mentor junior designers
  • Update the visuals and flow of the Soda PDF Chrome extension
  • Conceptualize and design a user management panel for our B2B clients
  • Design the next iteration of the Soda PDF app
  • Help set up and contribute to the Soda PDF design system
  • Redesign the E-Sign service